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Delivery

Delivery Information

Please be aware that our cut off for next day delivery is 5.30pm for Online and Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification.

Deliveries can take place from 8am till 6pm, and Next Day delivery excludes weekends and bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed and Next Day Delivery means that your order will be despatched on a premium delivery service when your configuration has been completed.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For large items we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them.

NB All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.

Delivery Prices

Delivery prices are based upon the products you order, delivery destination and service level you require.

Destination Delivery Method Inc Vat
UK Mainland Next Day Working Day Delivery 9.95
3-4 Day Delivery 4.95
10 Day Delivery FREE
AM Next Working Day 12.95
Saturday 8am-1pm 12.95
  • Cut-Off Times for Next Day Delivery (2 man deliveries) are 5pm Monday to Thursday, 4pm on Sunday.
  • Next Day Delivery Orders placed after the cut-off on Thursday will be delivered on Monday. Any orders placed after 4pm on Sunday will be delivered on Tuesday.
  • For Saturday Delivery, Orders must be placed before 5pm on Friday.

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Delivery

We only use established couriers such as Citylink, Business Post and ParcelForce to deliver your goods. We have excellent relationships with all our couriers as we ship more than 100 million of goods each year. All deliveries are fully insured against loss and damage for all UK and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply despatch replacement goods at no cost to yourself. All deliveries require a signature at the delivery address but this does not have to be the card holder.

We offer a service which many of our competitors cannot provide we can deliver to an address that is different from your billing address. The must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high. In these circumstances, we will contact you to confirm we will send your order to your registered card address but if you still want us to deliver to an alternative address, you can pay by cleared funds (bank transfer via cash or internet / telephone banking) or you can contact your bank or credit card company and ask them to register an additional shipping address. Please note this will take 72 hours to register and will therefore delay your order.

Our cutoff for next working day delivery is 5pm for Online Orders, and 6pm for Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification. We do not deliver on Bank Holidays and "working day" excludes weekends.

Damaged in Transit

If your goods arrive with the outer packaging damaged, the chances are the goods themselves will not be damaged but just in case please include "Arrived Damaged" when you sign the courier's paper work. We reserve the right to charge for failed deliveries as we are charged by the couriers. If goods are returned to us due to no one being available to sign for them, you will be refunded less the delivery charge.

European Deliveries

We have entered into an agreement with Parcelforce Worldwide whereby our customers in specified countries in mainland Europe wishing to purchase from us can enter into a contract with Parcelforce Worldwide to have products shipped to those countries.

Delivery costs to non-UK destinations are calculated on an order by order basis and is dependent on the delivery destination and value of the goods ordered. The delivery cost will be advised at the time of placing your order online.

 


CCTV Installation Service

At iViewCameras, we now offer an installation service to your property/business. This service is only available within the UK.

If you have purchased this service please remeber to keep your installation case in a safe place as you will be required to present it to our engineer prior to work commencing to show the service has been purchased. For more information go to our installation service section

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AFTER SALES SERVICE

At iViewCameras, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At iViewCameras we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.For more information go to our Customer Service section

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LATE DELIVERY

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service. If we have promised to send your goods to you on an agreed date and we fail to deliver we will refund you the difference between the priority delivery service and our standard service or 5, whichever is the greater. To request this fixed compensation, please send us an eMessage.

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DAMAGED / MISSING ITEMS / WRONG ITEMS

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

 

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